Design leader with 20+ years of experience in visual user experience (UX) and user interface (UI) design, currently specializing in generative and conversational AI for enterprise-grade products. My background spans marketing and patient advocacy in healthcare, bringing a human-centered approach to every project. Beyond creating exceptional digital experiences, I’m passionate about building strong teams and fostering a collaborative, solution-driven mindset.
Skills
Design Tools & Software:
Figma, Sketch, Abstract, InVision, Adobe XD, Photoshop, Illustrator, Keynote
UX/UI Expertise:
User experience design, user interface design, interaction design, a11y accessibility, low and high-fidelity wireframing, prototyping, user research & testing
AI & Emerging Technologies:
Conversational AI, Natural Language Understanding (NLU), Dialog design, Microsoft Copilot, ChatGPT
Collaboration & Workflow:
Agile methodologies, Jira (Kanban), Confluence
Storytelling & Branding:
Brand development, marketing, visual storytelling, illustration
Experience
Microsoft — Principal Visual UX AI Design Manager
April 2023–Present
Lead design systems efforts for AI within the Emerging Concepts team.
August 2022–April 2023
Pillar lead for Voice + Extensions for Microsoft Copilot Studio & Voice Studio.
Successfully launched Voice Studio at Microsoft Ignite.
Designed and integrated new features utilizing Microsoft Copilot (OpenAI, ChatGPT).
Nuance Communications (Acquired by Microsoft)
April 2019–August 2022 – Principal Visual UX Designer
Led the design and successful launch of the enterprise-grade Nuance Mix platform for IVR, chatbots, and multi-channel solutions.
Expanded the design team from 4 to 8 members by spearheading onboarding, providing mentorship, and managing an intern program.
Directed the UX team for Mix Natural Language Understanding (NLU) and Dashboard tools, ensuring the delivery of high-quality, user-centered designs.
Improved operational efficiency by transitioning the team from Sketch to Figma, developing an ADA-compliant design system, and aligning with front-end development standards.
Delivered top-rated presentations at the 2021 and 2022 Nuance iCubed conferences and international Auto Forums, showcasing innovative product features.
Managed and evolved the Mix brand, shaping product messaging and visual identity for consistent and impactful communication.
Transformed the user experience by integrating user feedback and research, resulting in a cutting-edge interface for the Mix NLU tool.
September 2015–April 2019 – Senior UX Designer
Designed the groundbreaking Nuance Mix, a DIY conversational AI platform, setting a new standard for user-friendly, enterprise-grade tools.
Partnered with cross-functional teams, including research, development, and project management, to deliver innovative conversational AI solutions tailored to customer needs.
Leveraged an agile workflow to continuously evolve and enhance the Nuance Mix platform, ensuring alignment with user and business goals across all divisions.
Contributed to business growth by positioning Mix as a key differentiator, securing new clients across automotive, gaming, healthcare, IoT, and ISP sectors.
Presented and led workshops at U.S. and European Nuance Auto Forum conferences, demonstrating expertise and fostering client engagement.
DigitasLBi – Art Director
January 2015–September 2015
Designed winning campaign pitches, securing new business for Owners.com.
Client work included brands for Dunkin’ Donuts, Liberty Mutual, and Goodyear Tire.
Cambridge BioMarketing, LLC – Art Director
March 2013–January 2015
Specialized in rare disease and specialty pharma marketing.
Launched global campaigns for BioMarin’s VIMIZIM™ and Intercept Pharma’s new therapy for PBC (liver disease).
Directed patient interviews, photoshoots, and mentored junior designers.
Additional Experience
Roles include Art Director at Global Beer Network (2010–2013), Stackpole & Partners (2007–2010), and Designer at Hawthorn Publications (2005–2007).
Conference Talks
2022: Nuance iCubed Conference
Presented an inclusive, 360° multi-user view of the Nuance Mix platform in collaboration with research teams.
2021: Nuance iCubed Conference – “Mix NLU #beastmode”
Presented an inclusive, 360° multi-user view of the Nuance Mix platform in collaboration with research teams.
★ Recognized as the most highly attended talk at the 2021 iCubed Conference
2019: U.S. and European Nuance Communications Auto Forum Conferences
Presented the Nuance Mix platform and tools while facilitating hands-on workshops for global attendees.
Education
The Art Institute of Boston at Lesley University
Bachelor of Fine Arts (B.F.A.) in Graphic Design | 2000–2005
• Strong foundation in illustration and fine art
University of New Hampshire
Continuing Education: Creating Web Pages